It is now 6 days later, and 3 before we leave town. According to UPS the laptop hasn't even been picked up from the wrong location yet! My wife spoke to the GS manager again yesterday and was told he'd look into it. Same manager who told me he'd take care of it last week. Shouldn't this be as easy as contacting the repair facility and having them redirect with UPS?

Review *** (28/12/2017 08:32)
Above and beyond customer service tonight at Denver West!

I decided I'd go get it. GS guy said "it's not here" (after I waited in line as he chatted with another customer for 10 minutes!). I showed him the UPS tracking. He said "that means it was delivered to the local UPS facility". I asked for a manager. He was able to find it in the back. I feel like if I hadn't shown up in person and pressed the issue we would never have gotten the computer back.