Review ***
My wife’s sons wedding was held at your hotel on 12 May, my wife has written on two occasions regarding matters we are unhappy about. We are absolutely shocked that no one has had the courtesy to respond to the correspondence. Extremely poor customer service

Review *** (20/06/2018 20:53)
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Review ***
Beautiful venue, with lovely surroundings but sadly the treatment customers receive does not reflect that of such a stunning venue.

My daughter got married here last weekend and I found liaisons with the team very slow to deal with any queries we had. Lack of transparency was also an issue and on a few occasions we required them to relook at the bill/contract to correct things. This is an additional stress which is not needed.



One of the issues we had was it was noted in the contract that all table clothes be ironed. When arriving the day before the wedding to set up the top table was covered in lines. All other tables were also un-ironed. This was meant to be remedied. I arrived back at the castle 2 hours later for this not to be done, told it has been, and a member of staff complaining the whole time it wasn’t his job and he would be complaining in house. Laterally we ironed these ourselves but a 1 hour visit to set up took in excess of 5 hours the day before the wedding. We were told that the reason the table clothes were not ironed was as the wedding planner hadn’t passed this on to Shannon who was in charge the day before.



The other tact taken was if you were unhappy about anything rather than chat through to resolve, email communication was excessively slow, they also disappeared within the grounds stating they were busy and unable to help Work through things.



My daughters evening buffet service was awful, we had feedback from guests that they were only allowed 5 chips in the cones, the server Patricia was extremely rude to guests and told them they were allowed no more as other guests needed fed.

The bacon rolls only had one slice of bacon on them, at the cost of £5 per roll.



This children’s pizza was a Chicago town microwave pizza with added cheese. This was also very disappointing, a child’s 3 course meal was £15.80, which included soup, main course and ice cream and jelly.



Patricia was very rude to guests at the buffet and unkind to some of the children which required the bridesmaids to go and get them food as they were not given any.

My daughter asked for buffet food to be placed in the honeymoon suite and this was refused by Patrica, fortunately after some debating one of the younger members of the team intervened and prepared a plate. At the end of the evening lots of buffet food was taken back to the kitchen!

I had addressed this with the team and have been told I will hear from the manager by Tuesday.



We were all extremely disappointed in the lack of interest and attention to detail that is shown on the bride and grooms big day. It feels like everything is just too much trouble for the majority of the staff.



It’s a real shame as there are a few great members of the team but this appears to be the minority. I’m extremely disappointed to be writing this review.



I must also add our positives: the food was delicious for the adults, the beef and chicken were delicious and the desserts outstanding.



The younger(teenage) members of the team were very hard working.