Review ***
Absolutely disgusted ... over £340 for fridge freezer, never turned up on delivery date, following day it arrived DAMAGED and to be assured it will arrive between 9-1pm today and what a surprise NO FRIDGE FREEZER DELIVERED, appealed at customer service if that’s what you call it!!! Over 4 hours on the phone trying to sort this mess out, along with the black oils stains on my carpet!!! Not a single phone call back (which I was told I would be called within 48hours) TERRIBLE service and very disappointed customer

Review ***
This how the story went



We first purchase a new cooker From Currys in Aylesford. They didn’t have one in stock so ordered one to be delivered.

We didn’t open it straight away as we were waiting for the electrician to arrange a date for connecting us.

Upon the electricians arrival we discovered that it was not as specified with retractable nobs.

We contacted Currys and after they investigated they told us that it had been advertised wrong.

We decided to change the cooker.

We then had to return to the store to sort out the paperwork, but because I didn’t have the serial number (they did not tell us we would need this when we phoned) we had to return the next day

so they could arrange a pick up and until the pickup men gave a pick up number we couldn’t proceed to get another one to replace it.

We then had to visit the Store again more confusion because the cooker we wanted could only be ordered on line after much discussion they

Decided they would order the cooker from the store.

New cooker arrived left safely wrapped up awaiting the day that the electrician could wire it up.

Disaster, power was supplied to the cooker It doesn’t work says the electrician.

Several hours later after being passed from one department to another we have to wait 4 days for an engineer to tell us it doesn’t work.

He will then tell the relevant department so a pickup will be arranged then we get a number then we can order another one and await another delivery and book in another appointment with the electrician

With a bit of luck we will only be without a cooker for another 3 to 4 weeks.

Review ***
Why is it so hard to buy something in store these days? Ordered a 4K TV to collect and I absolutely REFUSE to be bullied into buying extras. When you say no thankyou and they go to their manager to get other offers not once, but twice it becomes very uncomfortable. All I wanted was to get out of work, collect my TV and get home. Not impressed and I completely understand why stores like this are not being used as their staff get rail roaded for more sales. If you can, just order off Amazon. Much simpler. Fed up customer.